Refund Policy

At Elektro Yacht Servis d.o.o. ("EYS"), we prioritize your satisfaction with our products. Please familiarize yourself with our refund policy below to understand the terms and process for returns and refunds.

Damaged or Faulty Products

If you receive a damaged or faulty product, please notify us within 7 days of delivery. To begin the return or refund process, kindly contact our customer service team with your order details and image proof of the damaged or faulty product. We cover the return shipping cost for such items.

Conditions for Returns

• Notification of damage or fault within 7 days of delivery is required.
• The product must be returned in its original condition, complete with all packaging, accessories, and documentation.
• Returns not meeting these conditions may be declined.

Refund Process

Upon receipt and verification of the returned product, we will initiate a refund equivalent to the item's full price, excluding the initial shipping cost. Refunds will be processed through the original payment method used for the purchase.

Proof of Purchase

To facilitate the refund process, please provide proof of purchase, such as your order confirmation or receipt.

Contact Us

For assistance with returning a damaged or faulty product or for inquiries about our refund policy, don't hesitate to Contact Us.

Note

We reserve the right to reject returns or refunds for products failing to meet the outlined conditions. This refund policy is governed by Croatian law.

Thank you for choosing EYS. We appreciate your business and strive to deliver exceptional products and service.